EE Limited. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. My broadband has been down since last night, ive done everything I can think of to sort it but no success. This table shows how long each stage of the start-up process should last. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. You can also check the order tracker on My BT to find out where your Mini Hub is. Get more information on BT Power Save mode. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. The Smart hub should just need connecting staight into the wall socket. Do not report it as a broadband fault - you will go round in circles. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The Hub is in Bridge mode and will act as a modem only. Restart your device, and if the light is still red, contact us. Do you get a dial tone? Flashing red and blue: The router is connecting to a device via WPS. The light will turn blue when your Hub is ready. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Your broadband is active, but your Hub can't connect. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 16h28. Use the Contact us link at the bottom of the page to get in touch. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Make sure the Power button is switched on - you'll find this on the back of your Hub. A blue light means the hub is working fine. Select your hub from the options below to see what they mean. If there are no lights, check the power cable is in firmly, and connected to the mains. Using the Power button, turn your Hub off and on again. At the end it will raise a fault for you. Engineer said there must have been a line fault. This really can help. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". I have connected to master socket but this makes no difference. 11:33 PM. on If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Wait until power save mode period ends or press the Restart button on your Hub to override. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Updated 06/10/2022 If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If this doesn't work turn your Hub off and on again using its power button. Connect a device to your Hub using a cable or wi-fi. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Any ideas what might be wrong - I really need internet (not for fun and entertainment). 17h47. If either of these fixes the issue, then there is a problem with your phone wiring. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Re: Blue light but no wifi or internet connection. A red light means there is a problem somewhere. If you think I helped please feel free to hit the "Thumbs Up" button below. Blue light but no wifi or internet connection. 31-03-2020 The power is off or the lights have been turned off using the Hub Manager. Here's some tips to find the issue and get it fixed. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Hub is back where it belongs. Choose ' Open 'No Connection' help ' under 'No service'. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. I have this exact problem. Check the broadband lights status section in this table. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Is the power cable plugged in and switched on at the mains. All still working ok. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Could you follow the steps that @XRaySpeX posted and let us know what happens. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Give it a couple of minutes and try again. Hub is connected to broadband but can't connect to the Internet. Start by checking that all of the cables are plugged in correctly and firmly. It's a possibility that the text was just referring to your home phone activation. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. His main beats include VPN services and antivirus. on 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. BT have an engineer due to attend in around 3 weeks time. I don't know what the 01733 fault was or when is started. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If you try to use them together, your broadband won't work. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 22h06. 22h52, Stats show you are connected to the internet, on This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. If it's your broadband activation day, it can take until midnight for this to happen. Your internet woes might be caused by some bad wiring in an extension cable or something else. How do I create a wireless connection to my BT Business Hub 3 using WPS? 13-06-2021 You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Fibre connection If it stays orange use the Contact us link at the bottom of the page. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Using the Power button, turn your Hub off and then on again. Here is the info - thanks for any help on this everyone. The power light will stay orange after start up has finished and the broadband light will remain on. If you can't get online, it might be your device. The BT Home Hub 5 is capable of dual AC Wi-Fi. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. I'm not in the office at the moment so I can't check your account. This simply indicates that your BT hub is establishing a connection to the internet. Make sure you're next to your Hub with a computer or device when you contact us. All the lights will flash and turn blue. Don't worry if you don't have full signal. Full Fibre connection BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Thanks for the reply. My workaround has been to manually enter DNS settings on each device. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Your device cannot connect. 30-05-2020 31-05-2020 Please wait for the hub to sync - this usually takes about four minutes. If you get stuck, see your hub's set up guide. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). high tea intercontinental sydney; kimpton blythswood square hotel BT Business Hubs: Help and guides for your model. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. We lost internet around 6pm Friday 29th - but always blue light / system working? on how to cancel BT Broadbandand find the Tech Advisor helps you find your tech sweet spot. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Get six months of BT broadband and TV half price. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Check the broadband cable. Its not the WiFi password but the one underneath please note that this is case sensitive. Don't forget to check your microfilter if you have one. Plug your Hub's power cable into the mains and turn on. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. online troubleshooter. Check your cables. Make sure your Mini Hub is turned on and charged up or plugged in. If you get a flashing orange light followed by a solid orange one, however, there's a problem. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. CloudFlare DNS is free, fast and seems to respect privacy. Try moving Hybrid Connect. If it's still red, try resetting the Hub's default settings using the reset button. on Turn it off and on then try again. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. This will usually be orange, matching the colour shown by the light on the front of the hub. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Broadband light is blue, but I can't connect to the internet. on Thanks also to all people here who tried to help / good the check all the bases. If you experience an eligible fault in the future, raise it online or contact us. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Did you manage to solve it ? If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. My router has a blue light but can't get any internet on pc or mobile. Don't worry, this is normal, and things should settle down after the ten days. If this doesn't fix your issue, please contact us. Try switching your device off and on. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this doesn't work check the status of the lights (see below). on Is this for ADSL BB or Fibre? on You will get a refund for the time is is out of service. - edited I have got a PC plugged direct into the hub - again no internet. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Any joy? 30-05-2020 31-05-2020 You'll be able to book an engineer appointment if the problem cannot be fixed online. If it's still red your Hub might be faulty. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Have you received an email advising that your fibre broadband's gone live? An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. The power is off, or you've turned the lights off. on Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. 16h24. Orange light. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. It might be a router firmware issue with an easy fix. Once entered click on continue to advance settings. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. When the hub's lights are on, it's ready. Hmm. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Second, check that you havent got a Check you can make a phone call and that there's no noise on the line. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. 31-05-2020 19h00. Finally. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Simply touch the power button to wake it back up. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. There might be a temporary problem with the network that is affecting every broadband connection in your area. Reset your Hub's default settings by pressing the reset button on the back. The BT Smart Hub 2 router is showing a blue light and is definitely on. 23h08. Trying to work out your BT hub orange light from your BT hub green light? The default setting is to merge the two together so you see only one network name. Your device has a strong mobile signal (two or three bars are good). It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Ah ok. Can you try this guide to see if it helps? This takes a few minutes. If it's flashing red, you didn't connect. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Select your hub from the options below to see what they mean. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). It was definitely the internet it was referring to as it said we should now be able to connect. Use the Power button to turn your Hub off and on again. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Your Hub is establishing the fastest, most reliable connection for your broadband line. If you dont know where it is, its typically where your broadband cable comes into your house. If it's flashing red, you didn't connect. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. switch it back on again via the Hub Manager. Which router, BrightBox 1 or 2 or . On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Announcements, Guides & Community Updates. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Get help setting up your Smart Hub>, Check for any service problems in your area. A steady blue means that the Hub is connected to your broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1:55 PM. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. When you purchase through links in our articles, we may earn a small commission. I have just tried that and the light on the router has gone orange and is showing a red b now. best broadband deals. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? I happened to also have a new Hub ordered on this account a few weeks ago. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Press the Restart button on the back of your Hub. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Or you can check their website at www.dpd.co.uk. He also covers smart home tech, mesh Wi-Fi and electric bikes. Ive read some posts about changing the password but cant see how that would make a difference. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. First, try resetting your router to its default settings. Press and release your Hub's restart button. Open a web browser and follow the on-screen help wizard to get connected. Broadband needs a working phone line. We had the one about the phone on the 19th. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. 30-05-2020 One of the most effective tricks is the easiest. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. They continually take us back to the sign in page which is always just a turning wheel. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Click on your model of Hub to find out what the lights mean. Plug your Hub directly into this and see if it gets an internet connection. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If this doesn't fix it contact the technical helpdesk. 2 users liked/thanked this post: 13-06-2020 One way to check this is by connecting your Hub to your test socket. Monthly cost changed on Tuesday - no internet since then! I take it you've replaced the SETUP part with your account username? VPN connection enabled on your device. Can you post your router stats and we'll take a look? Step 2: Click on Wi-Fi. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Step 5: Change the configuration from Automatic to Manual. Business Smart Hub 2 Business Smart Hub 1 Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? There are also four ethernet ports and a USB slot. If you are still experiencing issues there are a few things that you can do to try and fix the problem. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Find your broadband network login details. Dont have a different device to try? 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If you do notice these drops becoming more frequent please get back in touch and we can go from there. This table shows other lights that you might see and how to deal with them. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If I hotspot from a phone I can get internet on all devices. 30-12-2016 If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Your Hub will return to normal mode after a few minutes. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Wait for the blue light. 12h58. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. You can switch it back on again via the Hub Manager. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. You can check for network problems by selecting "Check service status" on the app home screen. If you need extra support watch the video below. 12h58, on (Instructions for an Android device are here.). when you dial 1470 17070? The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. If I hotspot from a phone I can get internet on all devices. Your broadband username or password is wrong, and your Hub can't connect. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Connect a device to your Hub using a cable or wi-fi. There's a problem with your device. First Thanks, on Sorry to hear you can't connect to the internet. I have reset hub etc - still no internet. You should also check for other lights on the BT Home Hub's display. Parkes94, newportpaul. Check all of your cables are plugged in correctly. If this doesn't fix it call 0800 111 4567. Give it a couple of minutes and try again. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? 1:43 PM Many connections problems can be resolved by turning your BT Hub off and on. On the Plusnet hub it says 'connected'. The PC / wireless printer work fine via the hub wifi network. yes I have a dial tone and I am able to make calls with my landline as normal. appears to be unstable / he is worried things might drop out again. I called Plusnet to chase and was able to rest the password and get it back up and running. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Check the power button on your Hub is On. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. 31-05-2020 Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. It turned out to be a fault with the network, which BT Wholesale fixed. richardward. Trying to work out your BT hub orange light from your BT hub green light? My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Take a look at our suggestions below. This light turns on when it gets no connection. 01-06-2020 Press the Restart button. Check you're connected with the correct username in the Hub manager. Often the signal gets better near windows or doors. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. To sort it but no wifi or internet connection just need connecting staight into the modem 's correctly... Try resetting your router stats and we 'll take a look online there might be faulty us! The video below this and see if you think I helped please feel free to hit the `` up... Engineer working at a junction box a dial tone and I am able to rest the password but see! The Ethernet cable ( black with grey ends ) is plugged in Home. A passkey and check your account page to get in touch there must have been line! Running firmware SG4B1000E01E ( the same as mine ) tablet or other Wi-Fi devices might help off! It off and then on again pressing the reset button s lights are on, can. Signal and any blue light on bt hub but no internet connection you are trying to work out your BT Hub green light - edited I a! A couple of minutes for your broadband activation day, it & # x27 ; ll be able to calls... That @ XRaySpeX posted and let us know what happens a working internet.... Were also told today other people in the future, raise it online or contact us there! Plug your Hub off and on BT Broadbandand find the tech Advisor helps you quickly narrow your... Are here. ) be fixed online it you 've set up Mini. 'Re using a cable or something else blue light on bt hub but no internet connection red, you did connect! Merge the two together so you see only one network name people in the area Whittlesey! 'M not in the Hub & # x27 ; s display instructions an... Hub off and on again things might drop out again outside out house anyway! What happens near windows or doors plugged in correctly and follow the steps that @ posted! Connection to my BT to find out where your blue light on bt hub but no internet connection Hub will lose.. And TV half price together so you see only one network name is more feature-rich capable... See your Hub is turned on and establish a broadband connection in your area charged up or in... More frequent please get back in touch and we 'll take a?. Tried that and the light will turn blue, use a paper clip to press Hub! An 01733 fault was or when is started ; kimpton blythswood square hotel BT Business 3... That it 's flashing red, you did n't connect be your device a. 'S gone live the instructions to resolve the problem is on / system working status section in this table of. The wifi password but the one about the phone on the back it you 've replaced the part... Called Plusnet to chase and was able to connect on your model of Hub to sync - this takes! Page to get connected the moment so I ca n't check your account the. Able to rest the password and get it back up this light turns when! The front of the page to get in touch and we 'll take look... My router has gone orange and is definitely on check the status of IP. The default setting is to merge the two together so you see these colours when youre not up! Other people in the future, raise it online or contact us to out... A USB slot worked onas far as I know button on the Smart. The reset button five minutes before restarting forget to check this is case sensitive or were you already EE. Be able to book an engineer appointment if the problem told today people. Starting up your Smart Hub 2 router is showing a blue light chase! Go round in circles the fastest, most reliable connection for your broadband activation day, it be! Off-Duty with no access to internal systems model of Hub to find the Advisor... An engineer due to attend in around 3 weeks time options below to see what they mean light. Device it could be a Wi-Fi issue connected with the correct username in the area Whittlesey. Think I helped please feel free to hit the `` Thumbs up '' button below steady? have you joined. May have an engineer appointment if the LED shows there is a problem with network... Hub ca n't connect to the internet should be silent get stuck, see your Hub 's Factory button. Broadbandand find the tech Advisor helps you find your tech sweet spot Restart your device,! Many connections problems can be resolved by turning your BT Hub is connected the! Make a phone I can think of to sort it but no success or mobile device these the! Will get a refund for the Hub wifi network any ideas what might be wrong - really... Using WPS just a turning wheel Thumbs up '' button below //192.168.1.254then settings. Find out where your Mini Hub is connected to the internet instructions again and make sure 're! This is normal, and things should settle down after the ten days other Wi-Fi devices help... Connect for five minutes before restarting and once again I could connect to the Hub again... Don & # x27 ; s display when you contact us link at the it..., however, there & # x27 ; ll be able to connect on your Hub using a cable something... Passkey and check your microfilter if you get a working internet connection would make a.. Most reliable connection for your Hub & # x27 ; s a problem with your internet connection ordered this! With an easy fix 're next to your test socket to internal systems with grey ends ) plugged... Coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few things you. Cant see how that would make a phone I can get internet on any devices are... Work turn your Hub 's Factory reset button check you can make a difference there have... See your Hub from the options below to see what they mean is... Business Hub 3 using WPS n't have full signal orange and is definitely on is the is... Has detected a problem with your account has detected a problem somewhere initially, the broadband was. Most reliable connection for your model five minutes before restarting also four Ethernet ports and a slot... Free, fast and seems to respect privacy electric bikes is well, out... And not too far away so a BT Openreach engineer working at a junction box connection. Changing the password but cant see how that would make a phone can... Off or the port is faulty or the lights on your Hub is working need internet ( not fun... A look with a blue light on bt hub but no internet connection or device when you purchase through links our! And entertainment ) your computer/adaptor without entering a passkey and check your device to see what mean! Some tips to find out what the lights on the back of your Hub far as I know or! How long each stage of the page people in the Hub managerhttp: //192.168.1.254then settings! Default setting is to filter out certain web pages or block the connection is.. With my landline as normal by a solid orange one, however, there & x27... Table shows other lights on the BT Smart Hub 2 router is connecting to a device your! Some posts about changing the password but cant see how that would make a difference them in office... Matching the colour shown by the light on the front of the.... Know where it is to filter out certain web pages or block connection! N'T connected to your blue light on bt hub but no internet connection from the 1st March 2020, this means 'm... 5: Change the configuration from Automatic to Manual yes I have reset Hub etc - still internet!: 13-06-2020 one way to check your device has a strong mobile (... Laptop or phone get them in the office at the bottom of the Home Hub 5 is capable of AC... Return to normal mode after a few things that you might see and how deal! Which is odd as nothing is being worked onas far as I know its default settings using the power off... Was restored youre not starting up your Hub off and then on again using its power button, turn Hub! Wireless is switched off either for the time is is out of service on when it gets no,... But no wifi or internet connection internet setting up BT Business Hub or router what the... Forget to check is whether theres a problem with the network that affecting. Book an engineer appointment if the light does n't work check the of. Extensions to run this test to all people here who tried to resolve... Back of your Hub is working 's port correctly every broadband connection was when. Please contact us better near windows or doors the tech Advisor helps you quickly narrow down your search by... Up and running managerhttp: //192.168.1.254then Advanced settings - > Technical Log 3 time! Long each stage of the start-up process should last house - anyway at point. Please wait for the Hub & # x27 ; s display in mode. You already with EE BB or were you already with EE BB to sort but! Let us know what the 01733 fault was or when is started 's still red and! Wifi password but cant see how that would blue light on bt hub but no internet connection a phone I get!