All you need to do is enter some basic information, such as your name, address, and phone number. Fill out the appropriate fields paying close attention to Device Name, Make, Model, and MAC address. Direct incoming calls to ring a list of up to 28 extensions either sequentially or simultaneously. When complete, click the Save button. Select the appropriate email address or enter on in the appropriate field. 0000003012 00000 n Managed Vo-IP system (Vonage Business) for all branches including configuring and . Application support for Salesforce and integrated applications including Vonage (NewVoiceMedia), Distribution Engine, LeanData, AR . You can set up key-press menus for calls to your business's main line. Click Add New, this will take you to the add-on store where it will automatically be placed in your cart. Click Add New, this will take you to the add-on store where it will automatically be placed in your cart. Please Note: Each WAV or MP3 file can be a maximum of 8MB. Forward the caller to an extension, Call Group, Call Queue, or Virtual Receptionist. Flexible communication and collaboration solutions for employees across every channel. To manage your personal settings, such as Contacts, Voicemails, and Vonage Meetings, clickGo to App. per referral. Reset Password This will reset the password for that user. The information is presented in a table that can be sorted by clicking on the column headers. View account details and manage account-wide settings. Main categories include: ClickGo to App at any timeto accesspersonal settings such as Messages, Calls, Voicemails, and Contacts or hover over your initials, or avatar (top right) for the option to log out. The call group window will appear. Review the following statistics for each user: Review the following statistics for each Queue: Review the following statistics for each Group: Review the following statistics for Meetings: Click View Full Report to view detailed analytics. The Administrator Portal is a foundational tool that allows your company's phone administrator (s) to fully manage and customise the phone system - and monitor account activity in real time. You will then proceed to where the line appearance will be displayed, either the Base Unit and Expansion Module or just the Expansion Module. Add, Edit, Delete, or set a Default method of payment. Stop Trackers Dead: The Best Private Browsers for 2023. The Admin Portal in Desktop App is available for the Super User (SU) and Account Administrators (AA) to manage all services and features on the account. 0000005572 00000 n VBC Admin Portal - Video HubVideo Tutorial Tutorial will open in a new window Video Tutorial Breakout Billing History Payment Info Manage Services Accessing Admin Portal Profile Menu Dashboard Main Navigation Account Summary Users Extensions Devices Line Appearance Phone Numbers Virtual Receptionist General VR Creation VR Holiday Override Conference Bridge Call Groups Paging Groups Call Queues . Once established, you will see the Agent Login code which an agent uses to sign in and out of the queue, Pause Between Calls Also known as Wrap Up Time. To do this. Lastly, you have the option to assign this user an extension if you have one readily available: You will notice that when you hover over a users information, you have additional action items. Click the Add Device button, an Add Device window will appear. Click the Add New button and choose whether you want to add a Basic VR or an Advanced VR. Please Note: There is a $5 fee if you contact Customer Care to change your payment method. 0000006537 00000 n When completed, click Save. See Reporting and Analytics - Users for details. Next, select the From party and call length, those being all PBX Devices or specific numbers. 0000015785 00000 n A new page will appear with its corresponding details. This menu option only displays if Directy Sync has been purchased. Proceed to enter the VR name in the field provided. Click Add New, this will take you to the add-on store where it will automatically be placed in your cart. An email containing your new password has been sent to your email address. Vonage offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centers and Communications APIs. Review Total Calls, Average Talk Time, Missed Calls, and Most Activefor the following Call Directions: Review statistics for all users and click a tile to filter call log. Prompts: these play at specific points during hold music. Proceed to assign it a new extension and name. Admin Portal Auto Attendants . The live call queue can also be viewed in the Call Dashboard or the Receptionist Console in the Vonage desktop application. To remove a device, click on the delete button, a confirmation box will appear, click Yes to confirm your deletion. You can also filter your recording by clicking on the magnifying glass icon. Review Total Calls, Average Talk Time, Missed Calls, and Most Active for the following Call Directions: Saved Reports; allows you to subscribe to reports that can be emailed to you and others at an interval determined by the preset date range you selected in your saved report. The app stops sending SMS. Delete This allows you to delete the receptionist permanently. You can either select them to hear ringing, or play a greeting prior to ringing. The Edit Call Monitoring Extension ## screen will appear. To see supported devices, click here. 0000090435 00000 n Delete,Move a device to another extension, or Edit a device. On the following screen enter the Card Holder Name, followed by the Card Holder Number. When complete, click on the Save button. Admin Portal. These items include: When finished, click the Save button if you made changes, if not, please click Close. See Reporting and Analytics - Meetings for details. 0000005021 00000 n You have the ability to select more than one number for this receptionist. Download contract information (if applicable). Vonage Business is the result of the company's2013 acquisition of Vocalocity and uses standard SIP business phones. Edit the necessary information and then click Save when completed. Under Deliver Faxes To: You can set up rules to block both inbound and outbound calls. Review account details, company address, PBX settings, and . make sure to click Apply before closing that window. Sign Up for the Webinar VONAGE RESIDENTIAL. 0000091388 00000 n Richardson, Texas. After filling out the Country, Location Type and State, make sure you assign this location the device from the drop-down menu. Next, configure the following under the Basic Settings Tab: Location This is set by default when your account was created, Direct Dial Numbers this enables an extension to receive incoming calls from outside your company. The Admin Portal is available for the Super User (SU) and Account Administrators (AA) to manage all services and features on the account. Youre currently browsing in Internet Explorer 11. Listen in on calls, whisper to the user being monitored, or barge into the call to join the conversation. 0000090052 00000 n Please update me with important service announcements. The User Portal is a powerful way to manage extensions plus control your individual settings, and it's as easy to use as email. Then, enter your billing address. These items include: The Virtual Receptionist (VR), sometimes referred to as Auto Attendant, page displays all the virtual receptionists within your company. You will see check boxes in which you can use to either allow or disallow a user to manipulate the setting at hand. You have the option to have the call go directly to the virtual receptionist or you can select an extension to ring first. Ive been reviewing software for PCMag since 2008, and I still get a kick of seeing what's new in video and photo editing software, and how operating systems change over time. Admin Portal Overview. An automated answering system that offers a range of options to handle and route inbound calls. Best Malware Removal and Protection Software, Best Business Cloud Storage and File Sharing Providers, If You're Really Serious About Online Gaming, Move to North Dakota, Taiwan Wants Its Own Starlink to Counter Potential Chinese Invasion, Party Planning 101: How to Set Up Your Wireless Network for Guests, Accessibility for Everyone: How to Use Back Tap on Your iPhone. Log In. You have the following options: International Company Number International company number for business lets your customers in other countries call you without incurring any international charges. 0000027674 00000 n 0000091222 00000 n You will return to the Recording Rules screen. A green confirmation box will appear. Answer your secret question and a new password will be emailed to you. Select one of four options to provide the next instruction if no one in your configured Call Group answers the phone: Forward to another extension (this could be a Virtual Receptionist, other Call Group, Individual. You will see a Call Queue Statistics page appear, displaying the following: Queue Agents, Callers Waiting, and Callers Connected. Download contract information (if applicable). For this guide, we will be creating a Basic Virtual Receptionist. VBC Desktop App Overview. Busy Lamp Field this allows you to monitor the status of other extensions and set up speed dials to those extensions. %PDF-1.7 % You can Set Call Blocking Quick Rules for the following: After selecting these quick rules, click Save to confirm your selections. Call Queues this report shows statistics of your calls by the Calls Queues you have set up. When finished, click on the Add Card button. Choose to play a custom message you upload by clicking the upload button and following the predefined steps or press the microphone icon to record a new greeting. An Add User window will appear. Complete the checkout process and return the Conference Bridge Page, your newly bought feature will be added to the table. You will notice that when you hover over a Call Monitoring user, you are provided with additional action items. Under the Agent Tab, proceed to configure the following: In order of Agent Tier Call is assigned based on tiers, which can be assigned after selecting this option. Displays number of Users on your account. You will automatically be back to the Devices page. 0000090701 00000 n To upload a greeting, click the upload button and follow your systems prompts with locating the file. Block Outbound International Calls For all extensions or select specific extension, Block Calls from Callers without Caller ID, Block Outbound North American Metered Calls. The information is presented in a table that can be sorted by clicking on the column headers. In addition to this guide, Customer Care hosts four (4) administrator . The information is presented in a table that can be sorted by clicking on the column headers. To learn more, visit https://bit.ly/2KT74wb. Contact Us. Password/Confirm (only displays for your user), Secret Question (only displays for your user). Vonage tops the leaderboard for eight of the ten categories scored in the Omdia Universe, Vonage's Annual Global Customer Engagement Report, Doxy.me supported over 600,000 doctor-to-patient video sessions with over 11 million video minutes in a single day, HotelBeds transitioned to our cloud-based virtual contact center and saw improved call answer rates and lower costs, Ronlight, distributor of Garmin products in Israel, chose Vonage AI to scale their customer experience. Send and receive text messages from a Toll-Free or Local Number associated with a Virtual Receptionist. Pricing Plans At first, Vonage Business seemsa bit pricey compared with the competition. You will notice that when you hover over a virtual receptionist, you are provided with additional action items. Vonage's Annual Global Customer Engagement Report. You will be back to the Virtual Receptionist page. 1. Manage default settings for Outbound Caller ID (CID), as well as set CID for individual Extensions. Step 4: Please select a recording rule start date and end date and the days of the week to record. Employees will be able to download the Vonage app and access their new phone number. Proceed to input your Username and Password into the corresponding fields. NOTE: The option to archive messages is only available to the Super User. Each extension has 15 hours of recording time with the option to email, download and delete recordings. 0000015891 00000 n preview Vonage Business Log In. Search and select which users display on the Call Dashboard. Guide ebook. Click on Permissions. When complete, click Save. Create and update users for your Vonage Business Communications (VBC) account from your companys Active Directory in a single event. {0F ~2bh`! 0000006261 00000 n Lastly, assign an extension or extensions for this Paging Group from the drop-down menu. 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